FAQ

Frequently Asked Questions

Customers

What to do in case of delivery problems?

If you experience any issues with the delivery of your 51 Degrees North products—such as delays, incorrect items, or other concerns—please contact our customer service team as soon as possible at info@51degreesnorth.be or contact your personal representative. Include your order number and a brief description of the problem. We’ll work with you to resolve the issue promptly and ensure you receive the correct items in perfect condition. Your satisfaction is our priority!

Can I order online through the website or distributor portal?

TBD

What are the delivery times?

TBD

Why should I become reseller of the 51 Degrees North products?

As a pet supply wholesaler, our goal is to collaborate with you to make life easier and more enjoyable for pets and their owners. We offer everything you need for your pet store or department.

Our Strengths:
- Trendsetter in the market always ahead of the competition's alternatives
- A vast selection of +1000 products for dogs & cats
- Quarterly new products added to keep your selection and yours store experience up-to-date  
- Distributors from anywhere in the world can partner with 51 Degrees North, currently active in 29 countries  
- We strive to process and prepare orders for shipment within 24 hours
- Committed to maintaining a service level of at least 97%  
- 51 Degrees North products are carefully sourced from manufacturers across Europe and Asia
- Our team of motivated experts is always there for you

Interested in becoming a 51 Degrees North reseller? Don’t hesitate to reach out, we’re happy to answer any questions you may have.

What conditions must I meet to become a reseller?

The primary requirement is that you have a valid VAT number within the pet industry. Below is a list of businesses that qualify. One of our representatives will get in touch with you to discuss further details.

- Pet stores  
- Garden centers  
- DIY stores  
- Aquarium shops  
- Breeders  
- Supermarkets  
- Online pet stores  
- Grooming salons  
- Veterinarians  
- ...

How can I become a reseller of the 51 Degrees North products?

To become a reseller of 51 Degrees North products, please reach out to us through our contact form or email us directly at info@51degreesnorth.be. Our team will review your request and provide you with all the necessary details, including pricing, terms, and product availability. We’re always looking to partner with passionate resellers and look forward to the opportunity to work together!